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Cancellation, returns & more

We hope you are delighted with your order. However, if you are not perfectly satisfied, you may return your item(s) within 14 days after receiving your order.

To be eligible for a return, your item(s) must be in the same condition that you received them, unworn or unused with tags, and in their original packaging.

If you decide to make a return, you can either arrange shipment yourself or use the return label included in your order. When using the return label provided by KASSL Editions, return costs will be deducted from your refund. Return costs are €15,- for all orders within the European Union and €40,- for orders outside of the European Union. Please note that potential import duties and taxes are at your own expense.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

NEED A DIFFERENT SIZE 

If you prefer a different size or style you can request an exchange within 14 days after receiving your order. Please send an e-mail to our Customer Care Service and we will be more than happy to assist.

REFUNDS

It generally takes 3-5 days to process returns and issue refunds. We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the return is a result of a KASSL error.

 

KASSL EDITIONS