We hope you are pleased with your order. However, if you are not entirely satisfied, you may return your item(s) within 14 days after receiving your order.
Please follow the steps below:
1. Fill out the return form.
2. To be eligible for a return, your item(s) must be in the same condition as when you received them– unworn or unused with tags – and in their original packaging.
3. Note that you are responsible for providing your own return label at your expense and with the courier of your choice.
(For returns from outside the EU, potential import duties and taxes are at your own expense. Therefore, we suggest claiming the shipment as a return.)
4. Pack the items in the order box, complete the printed return form included in your order, and attach the return label on the box, over the prior delivery information.
5. Drop off your package at a nearby point service point.
Please send your return to the following address:
GRAANMARKT 13
Graanmarkt 13
2000 Antwerp
Belgium
6. After collecting and inspecting the item back at our warehouse, you will receive a notification email that a refund for your order but not the shipping costs has been processed.
REFUND OF SHIPPING COSTS FOR CUSTOMERS RESIDING IN THE EU
If you withdraw from your complete order, KASSL shall reimburse all payments received from you, including the costs of initial shipping in addition to the purchase price. We will carry out such reimbursement using the same method of payment as you used for the initial transaction unless you have expressly agreed otherwise.
REFUND OF SHIPPING COSTS FOR CUSTOMERS OUTSIDE OF THE EU
For all orders from outside the European Union, the costs of shipping, charges, and any import taxes and duties paid are non-refundable. We do not refund original or return shipping costs.
RECLAIMING CUSTOMS CHARGES (INTERNATIONAL & UK ORDERS)
When arranging a return from outside of the EU, customs charges may be applied by the courier when sending back the items to us.
Please make sure to explicitly claim your shipment as a return of goods with the courier of your choice. (We recommend returning with the same courier of initial delivery). Depending on each shipping company, you might be required to fill out an exemption form.
Contact customercare@kassleditions.com if you are missing necessary information. If custom charges are not covered/handled, we are unable to collect the parcel and thus reimburse the refund.
DAMAGES AND ISSUES
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
We offer a lifetime repair service for all products purchased from our webshop. If an item needs repair, please contact our customer service for more information and further instructions.
NEED A DIFFERENT SIZE
To exchange an item for a different size or color, kindly proceed with returning your order and initiate a new order. Feel free to reach out to our customer care team for assistance. Note that specifying an exchange on the return form is not an available option; a new order must be placed for exchanges to be processed.
REFUNDS
We aim to process returns as soon as they arrive. However, please allow up to 10 days for your return to be processed, from the time that we have received them in the warehouse. We will inform you as soon as we receive and inspect your return, providing details on the approval status. Upon approval, the refund will be promptly processed back to your original payment method.
Note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the return is a result of a KASSL error.
ARCHIVE SALE
All sale items are final and are not eligible for refund, exchange, 10% welcome discount, or store credit, with no exceptions. All merchandise is sold as is. Some items may show signs of light wear.