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Shipping & Returns

Shipping

KASSL offers free standard delivery on orders above 500. Please note that free shipping will be applied to your order at checkout. When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. When your order is shipped, we will send you a confirmation email.

Shipping rates for orders below €500

Netherlands
Parcel shipment €7

Europa
Parcel shipment €15

Rest of the world
Parcel shipment €50

Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. During the sale and holiday periods, the large amount of orders can result in longer delivery times.

*The shipments process might take up a bit longer than usual due to the virus.

Returns

You can request to return any item within 14 days of the delivery date by sending an email to customercare@kassleditions.nl. Once you have received our confirmation to return your order can send it back. Will need arrive back within days of receipt. We would appreciate reason for returning the article as help us improve service. After receiving returned refund purchase amount into bank account days.

Returns are sent at your own expense. Returns outside the European Union are subject to import duties, taxes and customs fees. We ask that items are returned in the same condition as they were sent; clean, unwashed, unworn and with all their hangtags still intact.

We cannot be held responsible for returns that we do not receive. Therefore, we kindly advise you to return your parcel using a “track and trace” code and to keep your proof of postage, preventing possible disputes between sender and receiver. 

To return items, please follow these steps:

  1. Send an email to customercare@kassleditions.nl
  2. Once you have received our confirmation to return your order, you can send it back. Your order will need to arrive back within 14 days of receipt.
  3. We recommend returning your parcel using “track and trace”, allowing you to trace your parcel and preventing possible disputes between sender and receiver. Costs and risks of returned articles are with the customer.
  4. After receiving your returned article we will refund the purchase amount into your bank account within 7 days.

Need a different size?

If you prefer another size you can request to exchange any item within 14 days of the delivery date by sending an email to customercare@kassleditions.nl. We will inform you by email if the product is available. Your order will need to arrive back within 14 days of receipt and we will ship the new item once we received the return. Costs and risks of exchanged articles are with the customer.