FAQs

To find the perfect size for your purchase, you can refer to the body based size chart located on the product page, just below the list of available sizes. If you are still unsure about which size to choose, our Customer Service Team is here to assist you. Feel free to reach out to them at customercare@kassleditions.nl.

To find the perfect size for your purchase, you can refer to the body based size chart located on the product page, just below the list of available sizes. If you are still unsure about which size to choose, our Customer Service Team is here to assist you. Feel free to reach out to them at customercare@kassleditions.nl.

Here are some general recommendations to help you choose the appropriate size for our coats: If you prefer an oversized look or plan to layer your outfit underneath, you may want to opt for the larger size. For a more figure-hugging fit or if you intend to wear the coat over thinner clothing, consider selecting the smaller size. These guidelines can help make the right choice for your specific style and preferences.

Care instructions for each textile are readily available to help you maintain the quality of your KASSL pieces. You can find these instructions in two places: Product Page and Inside Label. To ensure the longevity of your KASSL pieces, we recommend following these care instructions diligently.

Rubber coats: The Original rubber coats are meticulously crafted from our signature water-repellent rubber fabric with taped seams. While they can withstand some rain, we cannot guarantee full waterproofing...

We appreciate your interest in our products. For items temporarily out of stock, we offer a waitlist subscription and a pre-order option. Feel free to contact our customer care team at customercare@kassledition.nl for more information.

You can check the estimated shipping date on the product page of preordered pieces. Notice that if you place an order containing different pieces, it will not be shipped until the estimated shipping date of the preordered item.

Unfortunately, once an order has been placed, we cannot modify it. However, we can assist you in canceling the order for a full refund, allowing you to place a new order with the correct items. Please reach out to our customer care team at customercare@kassledition.nl before the order is shipped...

We offer multiple payment options for your convenience. You can pay for your order using iDeal, Credit Card, PayPal, or Shop Pay for an accelerated checkout.

Yes, you can cancel your order, but this must be done within one hour of making your purchase. Please contact our customer care team at customercare@kassledition.nl, and they will assist with the cancellation process.

To obtain a commercial invoice for your order, please contact our customer care team at customercare@kassleditions.nl. They will provide you with the necessary documentation.

We offer worldwide shipping for all orders from our warehouse in Antwerp. Please note that shipping costs differ for coats/bags/rtw and sofas.

You can check the different rates on our shipping and returns page. For coats, bags & RTW, we offer free shipping on all orders above 750 EUR for countries included in Zone 1 and on all orders above 900 EUR for countries included in Zone 2 (see above). Kindly note that free shipping will be automatically applied at checkout.

The shipping price does not include local import taxes, which may apply to shipments outside the European Union...

You will receive an email containing a tracking number once your package is dispatched from our warehouse. If you have not received this email, please reach out to our customer care team at customercare@kassleditions.nl, and they will assist you in resending the tracking information.

If you make two separate orders on the same day, reach out to our customer care team at customercare@kassleditions.nl. They will gladly assist you by refunding one of the shipping fees, ensuring you won't be charged twice for shipping, and arranging for your orders to be shipped together as a single bundle.

To initiate a return, please complete our return form. Detailed steps can be found on our shipping and returns page. Ensure the product is in perfect condition with the original labels intact.

You have a 14-day window to initiate a return from the date of receiving your order.

Regarding Return Costs: Yes, when initiating a return, you are responsible for covering the expense of the return label with your chosen carrier...

Option 1: To exchange an item, please process a return and place a new order. Contact us at customercare@kassleditions.nl for a refund of the shipping cost that would otherwise be charged to your second order.

Option 2: To exchange an item, please process a return and place a new order. Contact us at customercare@kassleditions.nl before placing your new order for a discount code for the shipping cost that would otherwise be charged to your second order.

Please note that specifying an exchange on the return form is not an available option; a new order must be placed for exchanges to be processed.

You can add items from a different order to the same return package to avoid paying double fees. Please contact our customer care team at customercare@kassleditions.nl so they can be informed about this.

Typically, the refund process takes 2-3 business days from the receipt of your return at our warehouse...

Our warranty policy is designed to ensure your satisfaction with KASSL products...

Purchased at a retailer: If you bought a KASSL product from a third party (e.g. a retailer such as Liberty) and it is faulty...

Purchased directly from the KASSL website: If you bought a KASSL product directly from our website and it is faulty...

We apologize for the inconvenience. The fabric of our oil bags may bleed into lighter fabrics when exposed to moisture, rain, and perspiration...

If you have further questions or concerns, please contact our customer care team at customercare@kassleditions.nl.

For stain removal on a KASSL coat, refer to the handle and care instructions provided with your product...

If you have any additional questions or concerns, please don't hesitate to contact us at customercare@kassleditions.nl.

We apologize for the inconvenience caused by the lost button. All coats come with a spare button, located in a small envelope in one of the coat pockets...

If you cannot locate the spare button, please email our customer care team at customercare@kassleditions.nl, providing us with your coat information...

Yes, however, it's essential to note that the intentional design characteristics of KASSL garments include raw edges, making them more delicate...

If you wish to proceed with this service, inform us at customercare@kassleditions.nl, and we will gladly share further details.

For OIL Fabric: Our oil fabric is unique, offering a distinctive appearance and an aged look similar to well-worn leather...

For RUBBER Fabric: Our rubber fabric is known for its soft touch and fluidity, but it requires careful handling...

If you have further questions or concerns, please feel free to reach out, and we will assist you.

We regret any damage to your item, as we prioritize high-quality products...

If you have any additional questions or concerns, please don't hesitate to contact us at customercare@kassleditions.nl.

Our coats are developed in Germany but produced in Poland by Joseph Koch, our main producer...

If you have any additional questions or concerns, please feel free to reach out to us.

In most cases, this is caused by the issuing bank’s policies. Please contact your credit card provider or contact PayPal directly to find out the reason and whitelist the transaction.

I have not received a confirmation of my order. Is it still valid?

Please make sure your order confirmation email is not in your spam folder. If you have not received an order confirmation email within an hour, please contact our Customer Service Team about the status of your order at customercare@kasseleditions.nl and they will look into it.

As a new customer, you can enjoy a 10% discount on your first order. To avail of this offer, simply subscribe to our newsletter and confirm your email address...